Hassle-Free Returns
Returns & Refunds
We stand behind the quality of our products. If you're not satisfied, we make returns easy and hassle-free.
5 Days
Return window from purchase date
Free Returns
Prepaid return labels provided
100% Refund
Full refund on approved returns
How to Return
Follow these simple steps for a smooth return process
Step 1: Contact Us
Email support@g16beauty.com with your order number and reason for return within 5 days of purchase
Step 2: Return Authorization
We'll send you a prepaid return label and return authorization number via email
Step 3: Ship Back
Pack your item securely and drop it at any courier center using the prepaid label provided
Step 4: Inspection
We inspect your return and verify it meets our return conditions (1-2 business days)
Step 5: Refund
Once approved, refund is processed to your original payment method (5-7 business days)
Conditions for Returns
- Product must be unused and unopened in original packaging
- All original packaging, boxes, and accessories must be included
- Proof of purchase (order receipt) must be provided
- Return initiated within 5 days of purchase date
- Product shows no signs of wear or damage
Non-Returnable Items
- Custom or personalized products
- Used, opened, or damaged products
- Products purchased during final sale promotions
- Items without original packaging or accessories
- Products showing signs of use or application
Refund Timeline
Here's what to expect during the refund process
Package In Transit
After you ship the return
Inspection
We verify the return
Processing
Refund initiated
Completion
Amount credited to account
Return FAQs
Common questions about our return policy
Can I return an opened product?
Opened, used, or partially used products cannot be returned as per our policy.
What if the item was damaged during shipping?
Contact us immediately with photos. We'll replace or refund the item at no cost.
Do you accept returns after 5 days?
Generally no, but contact support for special cases or defective products.
How long does the refund take?
After inspection, refunds are processed within 5-7 business days.
Have Questions About Returns?
Our customer support team is here to help. We want to make sure you're 100% satisfied with your purchase.